Help Center

Encode a Request

  1. Fill out the Student Information, Requested Record(s), and Requirements forms provided. Afterwards, click Submit.
  2. A status email containing that the request has been received will be sent to the email address of the requester.

    • Why can’t I submit the request?

      • Please make sure to fill in all information needed. Requests can only be submitted if all fields and forms are filled in.

    • Search Request / How can I search a request on the Manage Requests page?

      • Type any information (from Requester to Encoder) in the search bar.

    • Edit Request / How can I edit a request on the Manage Requests page?

      • Click the pen icon, which can be found in the Action column. Modify the necessary information and click Submit.

    • Delete Request / How can I delete a request on the Manage Requests page?

      • Click the trash icon, which can be found in the Action column. A notification will pop up asking you if you want to delete the specific request. Click OK if yes and click Cancel, if no.

Request Tracking and Encoding

  1. Under the Release History page, click the Tracking button to arrive at the Request Tracking and Encoding page.

    • Encode Request / How can I encode a request on the Request Tracking and Encoding page?

      • The user/requester must fill-up the Student Information and Requested Record(s) forms for the basic details of the request. Afterwards, click Submit.

    • Track Request / How can I track a request on the Request Tracking and Encoding page?

      • Type the tracking number of the request in the search bar.